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Clear Canyon Technologies Software Training
CompTIA A+
Certification:
IT Technician Fast Track
Topic-Level Outline
Days: 5
Prerequisites:
This course is a fast track course.
Students taking this course should have
existing technical knowledge and support
experience with networked desktop and notebook
computers running Windows 2000 Professional or
any version of the Windows XP operating system.
Unit
1
:
Electricity and power systems
Topic
A:
0
Electricity and electronics
A-1:
Examining the characteristics of
electricity
A-2:
Considering electrical safety
A-3:
Measuring electrical values
Topic
B:
0
Static electricity
B-1:
Opening the computer case while following
proper ESD precautions
Topic
C:
0
Power supplies
C-1: Examining a power supply and connectors
C-2: Installing a new power supply
Topic
D:
0
Power conditioning and management
D-1:
Installing power conditioning equipment
D-2:
Minimizing power use
Topic
E:
0
Power supply troubleshooting
E-1:
Troubleshooting problems
E-2:
Troubleshooting power supply problems
Unit
2
:
CPUs and motherboards
Topic
A:
0
Central processing units
A-1:
Identifying CPUs
Topic
B:
0
Packaging, slots, and cooling techniques
B-1:
Identifying the socket and package type
of your CPU
B-2: Examining the cooling systems in your PC
Topic
C:
0
Motherboards and system cases
C-1:
Examining motherboard components and form
factor
C-2:
Examining system cases
Topic
D:
0
Motherboard troubleshooting
D-1: Replacing a CPU (optional)
D-2: Replacing a motherboard (optional)
D-3: Troubleshooting motherboard and CPU problems
Unit
3
:
Basic Input/Output System
Topic
A:
0
BIOS and CMOS
A-1:
Updating your PC's BIOS settings
Topic
B:
0
The POST process
B-1:
Observing the POST process
Topic
C:
0
Firmware updates
C-1:
Updating the BIOS in your PC (optional)
Topic
D:
0
BIOS and POST troubleshooting
D-1:
Replacing the CMOS battery
D-2:
Troubleshooting BIOS- and POST-related
problems
Unit
4
:
Memory systems
Topic
A:
0
Memory
A-1:
Identifying memory characteristics
Topic
B:
0
Memory packaging
B-1:
Comparing RAM packaging
Topic
C:
0
RAM installation
C-1:
Adding memory to a desktop computer
C-2:
Adding memory to a notebook computer
C-3:
Adding memory to a handheld computer
Topic
D:
0
Memory troubleshooting
D-1:
Monitoring memory usage
D-2:
Changing the size of the Windows page
file
D-3:
Testing memory with Memtest86
D-4:
Troubleshooting memory
Unit
5
:
Bus structures
Topic
A:
0
Buses
A-1:
Examining buses
Topic
B:
0
Host system interaction
B-1: Examining running processes and IRQ assignments
B-2:
Viewing your computer’s I/O address
assignments
B-3:
Viewing your computer’s DMA channel
assignments
B-4: Viewing your computer’s base memory address assignments
B-5: Identifying the typical usage of system resources
Topic
C:
0
The PCI bus
C-1:
Installing a PCI card
Topic
D:
0
Video buses
D-1:
Installing an AGP adapter
Unit
6
:
Expansion cards
Topic
A:
0
Drive adapters
A-1:
Distinguishing among drive controllers
A-2:
Installing a drive controller
Topic
B:
0
Video cards
B-1:
Installing a video adapter
Topic
C:
0
Sound cards
C-1:
Installing a sound card
Topic
D:
0
Internal modems
D-1:
Installing an internal modem
D-2:
Testing your modem
Topic
E:
0
Legacy device installation
E-1:
Installing a non-PnP device
E-2:
Overriding Plug and Play settings
Topic
F:
0
Expansion card troubleshooting
F-1: Searching for and installing updated drivers
F-2:
Troubleshooting expansion card-related
problems
Unit
7
:
Ports, connectors, and cables
Topic
A:
0
Serial and parallel ports, cables, and
connectors
A-1:
Examining serial ports, cables, and
connectors
A-2:
Examining parallel ports, cables, and
connectors
Topic
B:
0
Keyboards, mice, and pointing devices
B-1:
Examining keyboard and mouse ports
Topic
C:
0
USB ports, cables, and connectors
C-1:
Examining the USB
Topic
D:
0
FireWire ports, cables, and connectors
D-1:
Examining the FireWire bus
Topic
E:
0
Infrared and Bluetooth wireless ports
E-1:
Exploring wireless communications
technologies
Topic F: 0 Multimedia ports, cables, and connectors
F-1: Examining multimedia connections
Topic
G:
0
Port, cable, and connector
troubleshooting
G-1:
Troubleshooting port, cable, and
connector problems
Unit
8
:
Data storage devices
Topic
A:
0
Hard drives
A-1: Choosing a file system
A-2: Physically installing a hard drive
A-3: Partitioning and formatting a hard drive
A-4:
Changing the file system
A-5:
Converting to a dynamic disk
Topic
B:
0
Optical drives
B-1: Installing an optical drive
B-2: Using an optical drive
Topic
C:
0
Removable storage devices
C-1: Installing a USB flash drive
C-2: Examining floppy disks
C-3: Installing a floppy drive
C-4: Formatting a floppy diskette
Topic
D:
0
Tape drives and backup systems
D-1:
Discussing types of tape drives
D-2:
Installing an external SCSI tape drive
D-3:
Backing up your computer
D-4:
Restoring data to your computer
Topic
E:
0
Storage device troubleshooting
E-1:
Maintaining your hard drive
E-2:
Troubleshooting data storage device
problems
Unit
9
:
Video and multimedia input/output devices
Topic
A:
0
Cathode ray terminals
A-1:
Examining how CRTs produce images
A-2:
Comparing monitor specifications
A-3: Installing a CRT
A-4: CRT preventive maintenance and cleaning
A-5:
Troubleshooting CRT problems
Topic
B:
0
LCDs and other video technologies
B-1:
Examining how LCDs produce images
B-2:
Installing an LCD monitor
B-3:
LCD preventative maintenance and cleaning
B-4:
Troubleshooting LCD problems
Topic
C:
0
Sound input and output devices
C-1:
Connecting speakers
C-2:
Using a microphone
C-3:
Connecting musical instruments to a
computer
Topic
D:
0
Scanners and cameras
D-1: Connecting a scanner
D-2: Optimizing a scanner
D-3: Troubleshooting scanner problems
D-4:
Connecting a digital camera
D-5:
Troubleshooting digital camera connection
problems
Unit
10
:
Printers
Topic
A:
0
Dot matrix printers
A-1:
Describing impact printers
Topic
B:
0
Inkjet and related printer technologies
B-1:
Examining how inkjet printers work
B-2:
Installing an inkjet printer
Topic
C:
0
Laser printers
C-1:
Describing laser printers
C-2: Installing a laser printer
Topic
D:
0
Other types of printers
D-1:
Identifying other printer technologies
Topic
E:
0
Printer maintenance and troubleshooting
E-1: Examining the Windows printing process
E-2: Configuring a Windows printer
E-3: Installing printer add-ons and upgrades
E-4:
Performing printer maintenance
E-5:
Troubleshooting printer problems
Unit
11
:
Portable computers and devices
Topic
A:
0
Notebook computers
A-1:
Identifying the components and integrated
peripherals in a notebook
A-2:
Comparing wireless networking standards
A-3:
Adding peripherals
A-4:
Docking and undocking a notebook
Topic
B:
0
Component replacement
B-1:
Adding and removing hot-swappable
components
B-2:
Replacing an internal component in a
notebook
Topic
C:
0
Handheld computers
C-1:
Using a PDA
C-2:
Connecting a PDA to a personal computer
Topic D: 0 Portable computer problems
D-1: Troubleshooting notebook problems
D-2: Identifying power problems
D-3:
Troubleshooting handheld computer
problems
D-4:
Maintaining a notebook
Unit
12
:
Operating system management
Topic
A:
0
Directory and file management
A-1:
Using the Command Prompt
A-2:
Navigating a directory tree
A-3:
Creating directories
A-4:
Copying a directory and its contents
A-5:
Removing directories
A-6:
Creating a text file
A-7:
Modifying file attributes
A-8:
Editing a text file
A-9:
Managing temporary files
Topic
B:
0
System management
B-1:
Configuring Windows XP services
B-2:
Managing the Startup program group
B-3: Configuring environment variables
Topic
C:
0
The Registry
C-1:
Viewing Registry information
C-2:
Searching the Registry
C-3:
Backing up Registry files
Unit
13
:
Operating system monitoring
Topic
A:
0
System monitoring
A-1:
Running Windows Diagnostics
A-2: Running msinfo32 from a command line
A-3:
Managing applications
A-4:
Ending a process
A-5:
Monitoring network utilization
A-6:
Managing users
A-7:
Disabling error reporting
A-8:
Enabling error reporting for specific
programs
Topic
B:
0
Event Viewer
B-1:
Viewing the event logs
B-2:
Viewing the event logs of a remote
computer
B-3:
Controlling the display of an event log
B-4:
Clearing an event log
B-5:
Changing event log options
Unit 14 : Operating system maintenance
Topic
A:
0
Windows Backup
0BacBack
A-1:
Backing up files using Wizard mode
A-2:
Restoring information from a backup
A-3:
Scheduling a backup
A-4:
Backing up System State data
Topic B: 0 Hot fixes and service packs
B-1:
Installing a Windows XP service pack
B-2:
Using Windows Update to install hotfixes
B-3: Configuring Automatic Updates
Unit
15
:
Operating system troubleshooting
Topic
A:
0
The Windows boot process
A-1: Identifying phases in the startup process
A-2:
Observing the Windows XP startup process
A-3:
Troubleshooting operating system startup
problem
A-4:
Booting the computer in different startup
modes
Topic
B:
0
Operating system troubleshooting
B-1: Managing general protection faults
B-2:
Creating an MS-DOS startup disk
B-3: Using the System Configuration Utility
B-4: Creating a system restore point
B-5: Booting to System Restore
B-6: Creating an ASR recovery set
B-7: Running the Recovery Console
B-8:
Using System File Checker
B-9: Using Microsoft Knowledge Base to research a problem
Topic C: 0 Remote administration
C-1:
Enabling Remote Desktop
C-2:
Making a Remote Desktop connection
C-3:
Using Remote Assistance
Unit
16
:
Connecting computers
Topic
A:
0
Networking concepts
A-1: Describing networking models and protocols
A-2: Identifying the components of a network
Topic
B:
0
Wired network connections
B-1:
Examining coaxial cable and connectors
B-2:
Examining twisted pair cables and
connectors
B-3: Discussing fiber optic cables and connectors
B-4:
Examining the IEEE 1394/Firewire
connection
B-5:
Installing a NIC
Topic
C:
0
Wireless network connections
C-1: Comparing wireless networking standards
Topic
D:
0
Network architectures
D-1:
Identifying the characteristics of the
various physical architectures
D-2:
Discussing WAN bandwidth technologies
Unit
17
:
Networking computers
Topic
A:
0
LAN configuration
A-1: Viewing installed network protocols
A-2: Examining addresses
A-3:
Configuring an IP address and subnet mask
A-4: Configuring additional TCP/IP properties
A-5:
Installing and configuring NWLink
Topic
B:
0
Resource sharing
B-1:
Joining a Windows domain
B-2: Viewing network resources
B-3: Sharing a folder
B-4: Setting access permissions
B-5: Connecting to a shared folder
B-6: Sharing a printer
B-7: Connecting to a shared printer
B-8: Installing the NetWare client
Topic
C:
0
Internet connections
C-1:
Selecting a connection technology
C-2:
Discussing WAN bandwidth technologies
C-3:
Configuring a browser to use a proxy
server
C-4:
Creating a connection object
C-5:
Creating a dial-up connection
C-6: Configuring TCP/IP for a dial-up connection
C-7: Repairing a TCP/IP connection
Topic
D:
0
Wireless nodes
D-1:
Adding a wireless node to your network
Unit
18
:
Troubleshooting network connections
Topic
A:
0
Network troubleshooting
A-1:
Troubleshooting cable problems
A-2:
Verifying the NIC device in Device
Manager
A-3:
Identifying TCP/IP utilities used for
troubleshooting
A-4:
Using Ipconfig to display TCP/IP settings
A-5:
Testing TCP/IP connectivity
A-6:
Using Nslookup and Tracert to verify
settings
A-7:
Determining effective NTFS permissions
Unit
19
:
Security
Topic
A:
0
Operating system security
A-1:
Securing access to the operating system
A-2:
Choosing the correct file system for
security
A-3:
Configuring file access restrictions
A-4:
Encrypting files
A-5:
Understanding authentication technologies
A-6:
Using local security policies to set
password restrictions
Topic
B:
0
Auditing and logging
B-1:
Enabling an auditing policy
B-2:
Auditing an event
Topic
C:
0
Security hardware
C-1:
Installing a fingerprint reader
C-2:
Installing a card reader
C-3:
Installing the IdentiPHI Basic software
C-4:
Configuring IdentiPHI Basic to accept
smart cards
C-5:
Enrolling a smart card with IdentiPHI
Basic
C-6:
Using a smart card
C-7:
Uninstalling the smart card reader and
software
Topic D: 0 The human aspects of security
D-1: Implementing physical access restrictions
D-2: Examining data destruction techniques
D-3: Considering corporate security policies
D-4:
Managing social engineering attacks
Topic E: 0 Network protection
E-1: Configuring Windows Firewall
E-2: Creating a DMZ
E-3: Installing protection software
E-4: Blocking pop-ups
E-5: Installing a spyware checker
E-6: Controlling cookies
E-7: Setting security zones
E-8: Identifying the technology used to implement WLANs
E-9: Configuring a wireless access point (instructor demo)
E-10: Configuring a wireless client (instructor demo)
Unit
20
:
Windows installation and upgrades
Topic
A:
0
Installation
A-1:
Identifying pre-installation tasks
A-2:
Installing Windows 2000 Professional
A-3:
Searching for and installing device
drivers
A-4: Configuring driver signing
Topic B: 0 Upgrades
B-1: Upgrading to Windows XP
Unit
21
:
Safety
Topic
A:
0
Safety and hazards
A-1:
Identifying typical office and
computer-related hazards
A-2:
Finding sources of static electricity and
interference
A-3:
Reading a material safety data sheet
Topic
B:
0
Safe work practices
B-1:
Avoiding injury and strain when working
with PCs
Topic
C:
0
Disposing of computer equipment
C-1:
Selecting the proper methods for computer
equipment disposal
Unit
22
:
Maintaining the PC environment
Topic
A:
0
Toolkits
A-1:
Identifying common toolkit components
A-2:
Identifying software tools for
troubleshooters
A-3:
Identifying documentation and information
resources
Topic
B:
0
PC maintenance
B-1:
Performing preventative maintenance tasks
B-2:
Cleaning computer equipment
Unit
23
:
Professionalism and communication
Topic
A:
0
Customer satisfaction
A-1:
Maintaining professionalism
A-2:
Ensuring customer satisfaction
Topic
B:
0
Problem and resolution tracking
B-1:
Tracking problems and resolutions
Appendix
A
:
PC hardware support basics
Topic A: 0 Computer components overview
Topic
B:
0
Hardware, software, and firmware
Topic
C:
0
Operating system fundamentals
Appendix
B
:
Certification exam objectives map
Topic
A:
0
CompTIA A+ Essentials 2006 comprehensive
exam objectives
Topic
B:
0
CompTIA A+ 220-602 2006 comprehensive
exam objectives
Appendix
C
:
CompTIA A+ acronyms
Topic
A:
0
Acronyms list
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