Clear Canyon Technologies Software Training

Microsoft® Office Outlook® 2003: Level 2

Course Objective
You will customize your environment, calendar, and mail messages to meet your specific needs as well as track, share, assign, and quickly locate various Outlook items.

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Course Prerequisites
To ensure the successful completion of this course, we recommend completion of:

• Microsoft® Office Outlook® 2003: Level 1

Performance-Based Objectives
Upon successful completion of this course, students will be able to:

• track work activities using the Outlook Journal.
• customize the calendar by setting various calendar options.
• modify message options.
• make folder information available to other Outlook users.
• assign and track tasks.
• customize the Outlook environment.
• sort, find and color-code items in your mailbox and calendar.

Course Content

Lesson 1: Tracking Work Activities Using the Journal
Topic 1A: Record a Journal Entry Automatically
Topic 1B: Manually Record a Journal Entry
Topic 1C: Modify a Journal Entry

Lesson 2: Setting Calendar Options
Topic 2A: Set Work Days and Times
Topic 2B: Display Other Time Zones
Topic 2C: Set Free/Busy Options

Lesson 3: Setting Message Options
Topic 3A: Modify Message Settings
Topic 3B: Modify Delivery Options
Topic 3C: Modify Message Formats
Topic 3D: Notify Others that You will be Out of the Office
Topic 3E: Create and Modify a Distribution List
Topic 3F: Insert a Hyperlink

Lesson 4: Sharing Folder Information
Topic 4A: Specify Folder Permissions
Topic 4B: Access Another User's Folder
Topic 4C: Delegate Access To Folders

Lesson 5: Managing Tasks
Topic 5A: Assign a Task
Topic 5B: Reply to a Task Request
Topic 5C: Send a Task Update
Topic 5D: Track Assigned Tasks

Lesson 6: Customizing Outlook
Topic 6A: Customize the Toolbar
Topic 6B: Create a New Toolbar
Topic 6C: Customize the Menu
Topic 6D: Create a Folder Home Page

Lesson 7: Locating Outlook Items
Topic 7A: Sort Messages Using Multiple Criteria
Topic 7B: Find Messages
Topic 7C: Find Messages Using Multiple Criteria
Topic 7D: Filter Messages
Topic 7E: Organize Messages
Topic 7F: Manage Junk Email